Dear customers and partners of SERVO-ROBOT GROUP,

We must inform you that due to unprecedented measures that we have to take to protect our employees and customers, and to prevent the spread of COVID-19 throughout our country, we have to temporarily and partially reduce the activity at our headquarters in Saint-Bruno-de-Montarville, Québec, Canada.

We are doing our best to minimize the effects of this decision for our customers and partners, however, our current order shipments must be paused and our manufacturing schedule is going to be affected as well.

Nevertheless, SERVO-ROBOT’s subsidiaries in Japan, China and Germany remain in full operation, as well as our North American (Canada, United States and Mexico) engineering, technical services and commercial teams who are now working
remotely and remain fully open for business and technical assistance.

We will update you as the situation unfolds, please continue to send us your requests and any purchase orders so that we can process them in priority as soon as our production lines can be restarted.

We are very sorry for this situation and you can count on us to take all necessary actions to reduce the burden on our customers, suppliers, and partners.

Indeed, we are well aware that you may have to deal with a similar situation yourselves and we wish you all to remain safe and thank you for your continued cooperation and trust. We will update you again soon.

Thank you very much.

Sincerely,

Jean-Paul Boillot, P. Eng., M.Sc., IWE
Chairman and C.E.O.
SERVO-ROBOT GROUP

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